Targettie
ServiceNow Architecture & Advisory

Tie ServiceNow to the targets you care about.

Independent ServiceNow architecture and advisory for any organization serious about getting real value from the platform. Every hour delivered personally by a seasoned architect who treats your platform like their own. Advisory-first and regulated-industry friendly.

See services →
About Targettie

Seasoned ServiceNow expertise on tap.

Targettie LLC is a ServiceNow consulting firm based in North Carolina, founded by a seasoned architect who shares ServiceNow's values and beliefs, with years spent bringing that value to customers around the globe. We help organizations of any size get more value from their ServiceNow investment without committing to a full-time architect headcount.

Eight productized offerings in four families. Predictable engagements with clear deliverables, signed under a battle-tested MSA and SOW framework. No custom-quoted novel-length proposals.

Advice you can trust. With no software to resell and no partner quota to hit, our only agenda is a healthy, well-governed platform that keeps paying off.

15+
Years in enterprise ITSM leadership
8
Productized offerings, four families
30+

certifications across 9 ServiceNow suites

Breadth one principal holds, that a systems integrator normally spreads across a team.

  • Data Foundations (CMDB and CSDM) Professional
  • ITOM AIOps Pro
  • ITOM Visibility
  • HR Professional
  • FSO Insurance Professional
  • CSM Professional
  • FSO Banking and Wealth Management Professional
  • Healthcare and Life Sciences Management Professional
  • ITSM Professional

Plus micro-certifications across Now Assist, Virtual Agent, Flows, Predictive Intelligence, Automated Test Framework, UI Builder, and CMDB Health.

Services

A ladder of engagements, from first read to standing partner.

Eight productized offerings in four families. Start with an independent assessment, move into a governed program, then graduate to a standing retainer. Every engagement is fixed-scope with clear deliverables. We share pricing on a short call so we can scope it to your situation.

Low-friction, fixed-scope diagnostics. The unbiased second opinion that is not coming from the partner selling you more software.

Best entry point

CMDB / CSDM Health Assessment

An independent read on whether your CMDB and CSDM are healthy, and what to fix first.

  • Data quality and CSDM maturity scoring
  • CMDB Health scorecard: completeness, correctness, compliance
  • Prioritized remediation roadmap
  • Executive readout
Tiered fixed scopeExpress or Full
New

Platform Health & Upgrade-Readiness

Know if your platform is upgrade-clean before the upgrade becomes a project of its own.

  • Instance Health Score baseline
  • Customization and technical-debt inventory
  • Automated-test coverage gap analysis
  • Upgrade-readiness roadmap
Tiered fixed scopeExpress or Full
New

ITOM / AIOps & Agentic AI Readiness

An independent read on whether your operations data is ready for AIOps and agentic AI, before you license it.

  • Event management and observability maturity
  • Data-foundation readiness for AIOps
  • Prioritized AI and automation opportunities
  • An honest build-or-wait recommendation
Fixed scopeSingle read
Why Targettie

Beyond ServiceNow governance, across your processes. On your side.

Targettie is built on a few stubborn principles that make us different from the systems-integrator partners and the long-tail of generic ServiceNow consultants.

A seasoned architect on every hour

You work directly with a seasoned architect on every hour, the same person from first call to final readout. The expertise you hire is the expertise you get.

Advisory-first by design

We do not compete for hands-on configuration work in your instance. That positions us as a complement to your build team, not a competitor.

Regulated-industry depth

GxP, 21 CFR Part 11, GAMP 5, validation cooperation. The intersection of ServiceNow architecture and regulated-environment rigor is rare and we lead with it.

Productized engagements

Pre-built MSA + three SOW templates. Most engagements close in days, not months. Less procurement friction, faster time to value.

Get in touch

Let's talk about your ServiceNow targets.

Schedule a free 30-minute consultation. We will discuss your platform situation and whether Targettie is a good fit. No pitch deck, no commitment.

hello@targettie.com
Targettie LLC  ·  Cary, North Carolina  ·  Remote and on-site, U.S. and international